Shipping and Returns

Shipping and Delivery

PICK UP - You are welcome to collect your purchases from the gallery free of charge, select option during checkout.

LOCAL DELIVERY - Local delivery can be selected during checkout, FREE for the Ballarat LGA Postcodes.

SHIPPING - Purchases made within AUSTRALIA are sent using Australia Post for a flat rate of $20.00 and are processed within 3-10 days.

Purchases made from USA are sent using Australia Post for a flat rate of $50 and are processed within 10-30 days.

Refunds, returns and exchanges

Ruby Pilven Ceramics only arranges returns, refunds or exchanges when work is damaged in transit.

If you have any questions or issues please contact us.

Safely shipped within Australia

Carefully packaged and sent with care via Australia Post

Gift ready

Sending as a gift? Options at checkout for gift-ready delivery

Support local makers

Shopping from Ruby Pilven ensures the continuation of craft

Secure payments

PayPal and credit card accepted via our secure playform

We acknowledge the Wadawurrung people of the Kulin Nation as the Traditional Custodians of the land on which we live, work, and create. We pay our deepest respects to all First Nations peoples, to their Ancestors and to Elders past and present.

This always was, and always will be, Aboriginal land.